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 Personal Service |
 Client Service Tools and Apps |
| Our Stewardship of your Client Service Requests For every service request you make, we open a new Client Service Case and send you a confirmation email. We keep you informed while we work on it, then, when the issue is resolved we will confirm by email. |
Ask, Find, Solve... >> Get answers by the next business day for your HR or employment law problems. Includes risk management, regulatory and compliance concerns, policies and procedures, as well as complex personnel situations. |
| Administrative issues with your insurance plans You may never have to call the insurance company again. Phone or email us with your request and we will go to work on it. |
HRconnection: your Employee Portal Customizable communication website that bundles HR must-haves such as online benefits enrollment and time-off tracking with ease of use. |
| Employee questions or claims problems When your employee brings you a problem with their insurance, just tell them to call us. We will handle it for you. |
HR Support Center HR resources, legislative and regulatory information, industry news, compliance, posters, newsletters and community networking. |
| Reconciliation of your billing statement How can you be sure that your bill is correct? We have management reports that provide the answer. Need assistance? We will help. |
Online Open Enrollment for benefits Ascentis HR is an easy-to-use HR software solution that allows you to manage your employee data. Employee Self-Service for Benefits. |
| New hires and employee terminations When you hire a new employee, use our secure web form to let us know. We’ll track their waiting period and when it’s time, we will get them properly enrolled in all benefits. Likewise, when an employee terms, let us know and we’ll be sure that the person is removed from all benefit plans and that the mandated notices are sent. |
Community of 400,000 HR Pros Need a question answered about a COBRA or FMLA issue you are currently faced with? Wondering about OSHA? Or the required rest period for your employees in Georgia? Share information and resources with the Community’s interactive forum that allows you to post questions to your peers and track their responses. |
| Open Enrollment and employee coverage changes We will conduct your annual open Enrollment for you, and be sure all employee changes are made at the insurance companies. |
Legislative Guides Our Legislative Guides provide comprehensive information about federal legislation such as COBRA, HIPAA, ARRA, FMLA, and Section 125. |
| Benefit Statements - the hidden paycheck We’ll provide a Benefit Statement customized for each employee, showing the benefits they’ve elected and how much the employer is paying for them. |
Legislative Briefs Our exclusive Legislative Brief publication summarizes recent Federal legislative developments in insurance and employee benefits. |
| Benefits Booklets Wouldn't it be great to have one booklet that contains a comprehensive yet clear overview of your entire employee benefits program? We’ll provide you with printed Benefits Booklets that have been fully customized for your company. These will be ready to give out at Open Enrollment each year, plus we'll give you a supply to keep on hand as you're recruiting and hiring throughout the year. |
Employee Handbook As part of our service to you, we offer a Handbook template that includes over fifty policies which have been designed and approved by attorneys. You just pick the policies you want, customize them where you choose to, and distribute your high quality Employee Handbook. |